What happens when my credit card fails?

When a credit card authorization fails, AdBuilder campaigns are automatically canceled. Canceled campaigns cannot be recovered. To create a new campaign, simply log back into your account and start fresh.

Our credit card billing process is designed to authorize and charge your purchase based upon each individual week of your ad campaign.

The bullet points below illustrate a timeline of how temporary authorization holds and charges will occur when using AdBuilder:

• Date of initial purchase - A temporary authorization hold of $1 is placed on your credit card to confirm the credit card provided is valid.
  
  
• At the beginning of each week of your ad - A temporary authorization hold equal to your selected weekly budget (the weekly budget you selected when building your ad) will appear.
  • Example: $100 per week is placed on your credit card.
    
    
• At the end of each week of your ad - Final charges for each week of your ad campaign are processed and charged to your credit card. This weekly billing process continues until your ad campaign is complete and all final charges have been processed.
  
  
• Temporary authorization holds - All credit card temporary authorization holds are released back to your card within 5-9 days of the original authorization date (depending upon the processing times of your issuing bank).
  • If you have questions about the release of a temporary authorization hold, please contact your credit card's issuing bank.
  • If you used a debit card rather than a credit card to complete your purchase, temporary authorization holds and their availability can vary. Please contact your debit card’s issuing bank.

Here are a few reasons why a credit card may fail:

• "General decline of the card. No other information provided by the issuing bank. Request a different card or other form of payment.”
• "Insufficient funds in the account. Request a different card or other form of payment.”
• "Invalid account number. Request a different card or other form of payment."

If you need more details and/or have further questions please feel free to reach out to the AdBuilder support team through our contact us form in the Help Center.